Real people. Real expertise. Truly invested in your success.

With Tribal, you’re never dialling into a faceless call centre – you’re talking to real people. We take the time to understand the nuances of your business and your team.

Our experts bring over 180 years of combined experience in HR, payroll and IT. Plus, Tribal is an employee-owned company, which means every person here is personally invested in helping you succeed.

Let’s free up your time.

Get in touch today to find out how Tribal can support your business.
[email protected]

Debbie Johnston - Head of People Solutions

Debbie Johnston

Head of People Solutions

Hi, I’m Debbie, founder of TribalHR, and now leading People Solutions at Tribal. With nearly 30 years in HR, I’ve worked with everyone from global firms to small businesses. I set up TribalHR in 2015 to give small businesses the kind of hands-on, human support I wished I’d had when growing my own business – practical, proactive, and jargon-free. Whether it’s hiring the right people, resolving HR problems, or setting up smarter systems, I’m here to make HR feel less like admin and more like a superpower. When I’m not supporting clients, you’ll find me open-water swimming, wrangling my two boys, or volunteering as a charity Trustee.

If you have an HR question or don’t know where to start — just drop me a line.

Jess Smith - Recruitment Solutions Lead

Jess Smith

Recruitment Solutions Lead

Hi, I’m Jess – Recruitment Solutions Lead at Tribal. With 17 years’ experience across recruitment, training, and sales, I love helping businesses find the right people and build teams that work. I’ve led brilliant teams and delivered standout results for clients and candidates alike – always with a focus on great service and long-term relationships. My career didn’t start here (I once dreamt of performing on stage!), but I’ve found real joy in solving problems and making recruitment feel easy for busy businesses. Outside work, I run a hair extension business, love travelling (two six-month holidays a year would be ideal!), and enjoy life with my partner, his boys, and our furry babies. Let’s connect if you need recruitment support.

Zak Young – Head of IT Service Desk

Zak Young

Head of IT Service Desk

Hi, I’m Zak, Head of IT Service Desk at Tribal. With 20+ years in IT service delivery, I lead a team that keeps tech running smoothly for our customers, offering clear, reliable support that’s genuinely helpful. I’ve managed large-scale IT operations, led national service desks, and worked across ITIL and PRINCE2 frameworks — but what really matters to me is delivering real value and great service, not just ticking boxes. My team bridges the gap between tech and people, making sure our support helps clients get on with what they do best. Outside of work, you’ll usually find me at the gym, with my family, or unwinding with a good glass of red.

Nathan Churchman - Head of IT Services

Nathan Churchman

Head of IT Services

Hi, I’m Nathan — Head of IT Services at Tribal. My route into tech wasn’t straightforward: I started in events, built a marketing business, and retrained as an IT engineer after overcoming serious health challenges. That change was life-shifting. Over 15 years later, I’ve led teams across schools, businesses, and MSPs, always guided by one principle: do right by the customer. At Tribal, I bring that ethos to everything we do – combining practical know-how with ethical service. Outside work, I’m a dad of three, married to my wonderful wife Kayleigh, and kept in line by two spirited dogs.

I’m into woodworking, 3D printing, and all things tech – and I still plan to squeeze in that MBA one day.

Tracey Thornton-Potter -<br />
Payroll Specialist

Tracey Thornton-Potter

Payroll Specialist

Hi, I’m Tracey – a payroll specialist with over 15 years of experience supporting small businesses. I might’ve stumbled into payroll by chance, but I quickly found my calling. Now, I help business owners take payroll off their plate with a personal, reliable, and friendly service that puts peace of mind first. Whether you’ve got a team of 10 people or 100, I tailor everything to your business and am always just a message away. Outside work, I’m often on stage in local musicals or pantomimes – I love the theatre, long dog walks, and I’m a proud mum of two grown-up sons.

If payroll’s on your mind (or you want panto tips), let’s chat.