Develop skilled talent through apprenticeships that drive business success

• Principles of credit management and debt collection

• Reviewing and analysing customer applications

• Managing complex customer relationships

• Understanding of legal, risk and compliance requirements

• In-depth understanding of systems, tools and processes

• Making decisions on appropriate enforcement/recovery action
  
  

This programme is suited to:

• Advanced credit controller

• Debt collection specialist

• Customer account manager

• Credit risk manager

• Senior credit controller
  
  

Eligibility:

• Desirable to have minimum grade 4/C in GCSE English and Maths

• You should be aged 16+

• You should have lived in the UK for the last three consecutive years 

The programme will involve studying for and gaining the CICM Level 3 Diploma in Credit and Collections.

You’ll be eligible to apply for professional membership of the Chartered Institute of Credit Management (CICM) when you successfully complete this programme.

• Project planning and governance

• Stakeholder and communications management

• Contract management and procurement

• Schedule and resource management

• Budgeting and cost control

• Risk and issue management

Roles this programme is suited to:

• Assistant project manager

• Junior project manager

• Project team leader

• Project management support

• Implementation manager

Eligibility:

• Essential to have minimum grade 4/C in GCSE English and Maths

• Aged 16+

• Lived in the UK for the last three consecutive years

This programme includes the following mandatory qualification:

You’ll be eligible to register as an associate member of the Association for Project Management (APM) when you successfully complete the programme.

• Using IT packages and systems

• Record and document production

• Interpersonal and communication skills

• Decision making

• Project management

• Stakeholder management

Roles this programme is suited to: 

• Business Administrator

• Office Administrator

• Admin Team Member

• Administration Coordinator

• Records Analyst

• HR Administrator

• Personal Assistant

• Secretary

Eligibility:

• Desirable to have minimum grade 4/C in GCSE English and Maths
• Aged 16+
• Lived in the UK for the last three consecutive years

There are no mandatory qualifications for this programme, although some employers may embed the City & Guilds (C&G) level 3 Diploma in Business Administration.

• Principles of credit management and collections

• Understanding of regulatory and compliance framework

• Understanding of systems, tools and processes

• Industry and organisation understanding

• Communication and relationship building

• Negotiating and decision-making

Roles this programme is suited to:

• Credit controller

• Credit collector

• Customer account clerk

• Purchase ledger clerk

• Accounts receivable clerk

Eligibility:

• Desirable to have minimum grade 4/C in GCSE English and Maths
• Aged 16+
• Lived in the UK for the last three consecutive years

Learners will receive a Level 2 Certificate in Credit & Collections qualification from CICM following successful completion of the two assignment-based assessments of the End Point Assessment.

You’ll be eligible to apply for affiliate membership of the CICM when you successfully complete the programme.

• Knowing your customers

• Product and service knowledge

• Meeting regulations and legislation

• Interpersonal and communication skills

• Dealing with customer conflict and challenge

• Team work and collaboration

Roles this programme is suited to:

• Customer service advisor

• Sales executive

• Receptionist

• Junior account executive

• Digital sales executive

Eligibility:

There are no mandatory qualifications for this programme, although some employers may embed the City & Guilds (C&G) level 2 Diploma in Customer Service.

• Business knowledge and understanding

• Customer insight and customer journey knowledge

• Business-focused service delivery

• Resolving complex issues

• Providing a positive customer experience

• Service improvement

Roles this programme is suited to:

• Customer service executive

• Senior customer service adviser

• Customer service specialist

• Customer service manager

• Customer service team leader

Eligibility:

• Desirable to have minimum grade 4/C in GCSE English and Maths
• Aged 16+
• Lived in the UK for the last three consecutive years

There are no mandatory qualifications for this programme, although some employers may embed the City & Guilds (C&G) level 3 Diploma in Customer Service.

• Holistic assessments and diagnostics
• Holistic action plans and reviews
• Designing, delivering and facilitating interventions
• Coaching and mentoring
• Managing complex caseloads
• Problem solving and risk/crisis management
• Stakeholder management and engagement

Roles this programme is suited to:

• Job coach

• Employment adviser

• Careers adviser

• Case worker

• IAG adviser

Eligibility: 

• Essential to have minimum grade 4/C in GCSE English and Maths

• Aged 16+

• Lived in the UK for the last three consecutive years

• Knowledge of international freight movement

• Booking shipments

• Producing customs declarations

• Calculating tariffs, duty, VAT and excise

• Producing freight costings/invoices

• Good sales/customer service

• Accurate and effective communication

In addition to the core knowledge, skills and behaviours you’ll gain on programme you’ll also choose between one of three pathways, depending on the focus of your employer’s operations:

• Air freight

• Ocean freight

• Road freight

Roles this programme is suited to:

• Shipping clerk

• Freight forwarder

• Import export coordinator

• Ocean freight operator

• Air freight operator

• Road freight operator

The programme would suit individuals who:

• Are 18 years of age or older

• Hold a Category B (car) driving license

The programme would suit new recruits with no previous experience within logistics as well as warehouse, office or driving staff who want to move into a large goods vehicle driver role.

Eligibility

• 18 years or older

• Hold a Category B (car) driving license

• Category C (Class 2) licence
• Category C+E (Class 1) licence
• Education and Skills Funding Agency (ESFA) level 2 apprenticeship certification

• Strategic planning

• Leading and managing others

• Partner, supplier and stakeholder management

• Negotiation and conflict management

• Budgeting and finance

• Decision making

Roles this programme is suited to:

• Operations manager

• Regional manager

• Divisional manager

• Department manager

• Other specialist manager roles

Eligibility

• Desirable to have minimum grade 4/C in GCSE English and Maths

• Aged 16+

• Lived in the UK for the last three consecutive years

There are no mandatory qualifications for this programme, although some employers may embed the Institute of Leadership and Management (ILM) level 5 Diploma in Principles of Leadership and Management.

You’ll be eligible to register as a full member of the Chartered Management Institute (CMI) or Institute of Leadership and Management (ILM) when you successfully complete the programme.

You’ll also be able to apply for Chartered Manager status through the CMI once you have three years of management experience.

• Safe driving and/or operating techniques of a range of material handling equipment
• Warehouse systems and processes relating to packaging, moving and receiving stock
• IT applications, technology and systems, including warehousing management, data capture, radio and barcoding systems
• Safe and efficient loading, unloading, packing and assembly
• Minimising environmental impact
• Effective communication and customer service excellence

Roles this programme is suited to:

• Material handler

• Shipping and receiving associate

• Shipping specialist

• Loader

• Merchandise pickup/receiving associate

• Receiver

• Warehouse operative

• Stock clerk (Stocker)

• Warehouse clerk

Eligibility

• Desirable to have minimum grade 3/D in GCSE English and Maths

• Aged 16+

• Lived in the UK for the last three consecutive years

• Leading and managing others

• Project and budget management

• Communication and building relationships

• Decision making and problem solving

• Personal effectiveness and time management

Roles this apprenticeship is suited to

• Supervisor

• Team leader

• Shift supervisor

• Foreperson

• Shift manager

Eligibility

• It’s desirable for you to have minimum grade 4/C in GCSE English and Maths

• You should be aged 16+

• You should have lived in the UK for the last three consecutive years

The programme would suit individuals who:

• Are 18 years of age or older

• Hold a Category B (car) driving license

The programme would suit new recruits with no previous experience within logistics as well as warehouse, office or driving staff who want to move into a role that requires a CAT C licence.

• Category C (Class 2) licence
• Education and Skills Funding Agency (ESFA) level 2 apprenticeship certification